Configurations

Optimize the functionality and maximize the effectiveness of your WideOrbit systems.

Request Services

Empower your business to concentrate on core operations

Changes to your business can shift focus and alter where your team spends their time and attention. These changes often create “temporary” workarounds that lead to wasted time and divided attention downstream.

During a Managed Services engagement, an experienced WideOrbit expert will provide a strategic approach and dedicated support to create efficiencies that empower the business to focus on core operations.

Available Services

  • Affiliate Change

    WO Analytics, WO Media Sales, WO Network, WO Omni, WO Order Connect, WO Traffic

    This service makes a change to an affiliate. A change differs from adding properties or changing call letters because it may require WideOrbit to create and run a script to ensure that historical data is available.

    License Required: No
    Dependencies: The change must be present in the data before making changes
    Inclusions: End dating logic
    Exclusions:
    • Adding properties
    • Changing call letters

  • Audit Assistance 

    All Products

    This service reserves time with a WideOrbit expert to assist with preparing for an audit or answering security questions.

    License Required: Yes
    Inclusions: A specified number of hours with a WideOrbit expert with the appropriate subject matter expertise for the audit
    Exclusions: Product or process enhancements recommended from the audit

  • Automation Script 

    WO Network, WO Omni, WO Rep, WO Satellite, WO Traffic

    This service changes your existing automation scripts or implements new automation scripts per material location.

    License Required: No
    Dependencies: The change must be present in the data before making changes
    Inclusions: AsRun scripts.

  • BXF (Live Log)

    WO Network, WO Omni, WO Traffic

    This service supports the setup and configuration of a BXF Integration, which provides a direct connection between WideOrbit and the automation system. Playlists are sent directly to the automation system via BXF-formatted communications. As-aired information is received in real-time from the automation vendor and populated within the Billing File for reconciliation. Dub and Purge messages are also sent directly to the automation system.

    License Required: Yes
    Dependencies: The use of an automation system with which WideOrbit currently integrates
    Exclusions:
    • Any versions of BXF standard that are not currently supported by WideOrbit
    • Large work efforts may require a WideOrbit Professional Services engagement

  • Call Letter Change

    WO Analytics, WO Automation for Radio, WO Media Sales, WO Network, WO Omni, WO Order Connect, WO Traffic

    This service changes the call letters of a station that is currently in the WideOrbit system.

    License Required: No
    Inclusions: These changes may include affiliate and/or Genre changes
    Exclusions: Retaining history under the old call letters

  • Dash A Commands – Installation and Configuration

    Varies based on the command

    This service allows WideOrbit to set up and configure a Dash A command. These are Auto Process Commands that use the Windows Task Scheduler to automate tasks, which perform a specific action or set of actions with no user interaction.

    License Required: Yes
    Exclusions: Any development of a new Dash A command or additional functionality for an existing one

  • Dash A Commands – Maintenance

    Varies based on the command

    This service provides WideOrbit maintenance for Dash A commands after their installation and configuration, for anything that is above and beyond a standard support agreement.

    License Required: No
    Dependencies: Existing Dash A command(s) must be installed and configured
    Exclusions: Initial creation and configuration

  • Email Order Approval

    WO Network, WO Omni, WO Traffic

    This service allows WideOrbit experts to set up and configure Email Order Approval, a feature that allows users to approve and/or deny orders by email. The request is to allow approving users to initiate the approval offline from the WO Traffic application, through automated response to an email notification.

    License Required: Yes
    Exclusions: Setup and configuration of an on-prem SMTP mail server

  • Functionality Support – WO Automation for Radio

    WO Automation for Radio

    This service allows WideOrbit to build clocks, templates, workflows, background recordings, and other functionality for WO Automation for Radio.

    License Required: No
    Dependencies:
    • Central Server
    • Device Starter
    Inclusions:
    • Playlist Editor
    • Clocks
    • Pin Closure Identity
    Exclusions: Minor revisions to existing items are supported via WideOrbit Support

  • GAM Change

    WO Network, WO Omni, WO Traffic

    This service allows WideOrbit experts to migrate the WideOrbit Digital Orders module to a new GAM instance, and to assist reconfiguring digital products, ad slots, integration manager, and Digital Ops training.

    License Required: No
    Dependencies: The WideOrbit Digital Orders module must be installed

  • Integration Configuration –Existing Integrations

    WO Airtimes, WO Analytics, WO Automation for Radio, WO Media Sales, WO Network, WO Omni, WO Order Connect, WO Traffic

    The service allows WideOrbit experts to integrate select WideOrbit products with third-party software.

    License Required: Yes
    Dependencies: Complete documentation and a technical resource from the third-party software provider

  • Legacy Remote VT Installation, Configuration, and Multi-Room Setup

    WO Automation for Radio

    This service allows WideOrbit to install and configure Legacy Remote VT for WO Automation for Radio, as well as support its multi-room setup.

    License Required: Yes
    Dependencies:
    • Friendship
    • Central Server
    • VPN
    Inclusions: Legacy Remote VT

  • Network Configuration Change – WO Automation for Radio

    WO Automation for Radio

    This service changes the configuration of your network for WO Automation for Radio.

    License Required: Yes
    Dependencies:
    • Gossip Router
    • Central Server
    • Radio Server
    • Device Starter
    Inclusions: The files config.server.properties and config.client.properties

  • Now Playing Setup – WO Automation for Radio

    WO Automation for Radio

    This service sets up Now Playing for your instance of WO Automation for Radio.

    License Required: Yes
    Dependencies:
    • Central Server
    • Device Server
    Inclusions:
    • Central Server config
    • Radio Server
    • Universal Radio Client

  • Order/Deal Approval Manager

    WO Network, WO Omni, WO Traffic

    This service sets up Order/Deal Approval Manager, which allows a client to create custom routing for order approvals based on their specified criteria.

    License Required: Yes. Requires the Workflow Approval Engine license.

  • Property/Channel Add

    All Products

    This service allows you to add an additional property or channel into your WideOrbit system. As part of this service, WideOrbit will add the property or channel and make the necessary server property changes.

    License Required: Yes
    Exclusions: Reactivating a property/channel

  • Re-implementation – WO Automation for Radio

    WO Automation for Radio

    This service allows WideOrbit to re-implement WO Automation for Radio services.

    License Required: Yes
    Dependencies:
    • WO Automation for Radio Central Server
    • Scope and pricing dependent on the product and your environment
    Inclusions: Adobe Plugin, Audio Server, Central Server (with or without database backup), Device Server, FriendShip, Gossip Router, Mobile Gateway, PlayList Editor, Radio Server, UNC Launcher, and Universal Radio Client

  • Software Reconfiguration – WO Automation for Radio

    WO Automation for Radio

    This service reconfigures WO Automation for Radio to add a new category, profile, etc.

    License Required: Yes
    Dependencies: Central Server
    Inclusions:
    • Central Server config
    • Universal Radio Client
    • Radio Server

  • WO Traffic, WO Omni – WO Automation for Radio

    WO Automation for Radio, WO Omni, WO Traffic

    This service supports an interface between WO Traffic or WO Omni and WO Automation for Radio, so that you can edit automation logs in WO Traffic or WO Omni, manage run dates and distribution rules of commercial assets from within WO Traffic or WO Omni, perform real-time reconciliation, manage and reconcile Live Copy, streamline production and continuity workflows with the Dub List Widget, and manage outdated assets with Purge List capabilities.

    License Required: Yes

  • Workstation Name Change – WO Automation for Radio

    WO Automation for Radio

    This service changes the name of a workstation for your WO Automation for Radio instance.

    License Required: No
    Dependencies: Central Server
    Inclusions:
    • Central Server config
    • Workstation (Radio Server, Universal Radio Client)

Learn More about Managed Services

Interested in working with a WideOrbit expert? Let’s talk.